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Terms and Conditions

All services listed on the websites https://ielts.jp ("PlusOnePoint") and https://ieltssquare.com ("IELTS SQUARE") are run by Plus One Point Pty Ltd ("the company"). By signing up to a service, you agree to be bound by the following Terms and Conditions.

1.1 PlusOnePoint
Booking and cancellation procedures for online courses provided by PlusOnePoint differ according to the Plan or Program enrolled for by the student. Procedures for Flexible Plan, Private Plan, Module-Specific or Intensive Programs are outlined below.

1.1.1. Flexible Plan (Flex Plan)
In the Flexible Plan, students use their allocated points to book classes via the Booking System All lessons must be booked using the student's personal booking system account ("the Booking System") prior to the class. Booking cancellations must also be made through the Booking System. Cancellation attempts via phone, email, internet forms or other methods will not be accepted. Check the Booking System for relevant information such as cancellation deadlines and cancellation fees.

1.1.2 Private Plan
In the Private Plan, the course expiry date is set according to the lesson frequency and the total number of lessons. Lessons are scheduled directly between the student and the tutor, and must conclude before the expiry date. Students are responsible to managing their own lesson schedule.
Rescheduling of lessons is only possible when the student has made a request in advance, and is subject to the tutor’s availability. However, we are not able to accommodate requests made immediately before a lesson or on the same day as a lesson. Additionally, lessons cannot be rescheduled past the student’s expiry date.
When a tutor is on leave during a Private Plan, the expiry date will be extended accordingly.

1.1.3 Module-Specific Programs and Intensive Programs
Lessons for Module-Specific Programs and Intensive Programs are scheduled in advance, and no booking procedure on part of the student is required. No make-up classes are available in case a student is unable to attend these lessons. When there are changes to lesson dates/times, students will be notified of such changes in advance.
2.1 PlusOnePoint
Regulations concerning points and expiry dates for the Flexible Plan are as follows:

Once enrolled, every student will receive points and an expiry date according to the purchased plan.
The course will commence on the date specified by the student at the time of enrolment. No changes to the course commencement date will be accepted after the completion of enrolment.
The course expiry date and a balance of the student’s remaining points are displayed on the Booking System. Students can purchase additional plans on top of their course to carry over their remaining points and extend their course duration. This additional purchase must be made before the original course expiry date. If this is not adhered to or the payment is not processed in time, it will be processed as a termination of the course and all remaining points will be forfeited. No backtracking can be made in such cases.

2.1 IELTS SQUARE
Regulations concerning the commencement and renewal of IELTS SQUARE subscription service, as well as cancellation procedures, are as follows:

The service will commence on the date of purchase. No changes to the course commencement date will be accepted after the completion of enrolment.
The service is automatically renewed unless the student terminates the subscription via the internet payment system used for the original payment, or by notifying the administrative staff prior to the next renewal date. If the payment is not processed in time, it will be processed as a termination of the service.
Online classes are conducted using ZOOM. It is up to students to ensure that they have a compatible computer and a stable internet connection. All students are requested to update their ZOOM software to the latest version as soon as it is released. It is strongly recommended that all students new to ZOOM complete a test-call before their first class to ensure that their settings are suitable to take part in classes. There may be occasions where lessons may be conducted using other online meeting applications such as Google Meet.
4.1 Lesson Cancellation and Extension of Classes
Lessons will not be cancelled or extended in any case except for in the following cases:
(1) There is a technical issue with the tutor's computer or ZOOM.
(2) When ZOOM issues an official notice of system failure.
(3) The tutor is in an emergency situation (explained in"4.2 Communication and support in cases of lessons not starting on time") and unable to conduct the lessen.
In the case of a class being cancelled for the reasons listed above, all points used by the student to book the class will be refunded to the personal online account of the student.
In the case of the start of a class being delayed for the reasons listed above, the finishing time of the class may be extended beyond the scheduled time without prior notice. No refund will be issued under such circumstances.

4.2. Communication and support in cases of lessons not starting on time
4.2.1. Circumstances where lessons will start late or be cancelled without prior notice
In some cases, it may be inevitable that lessons commence past the scheduled time or are cancelled. Reasons include the following:
・Technical problems
・Natural disasters
・Accidents
・Sudden illness
In every case, the administrative staff (“the Admin”) will communicate with the students who have booked the lesson in question (“the Student”) as soon as the situation is known, where possible. However, in cases of emergency, please refer to the below.
4.2.2. Method of communication in an emergency
In emergency situations where lessons do not commence at the scheduled time, it may take some time for the admin to assess the situation. Particularly for lessons held outside regular hours, such as late night and public holidays, the Admin cannot reply until the next working day. For such cases, a Slack channel is available for emergency contact between the tutor of the lesson (“the Tutor”) and the Student. Use this channel when it is necessary for the Tutor and the Student to communicate regarding the situation.
4.2.3. Lessons starting past the scheduled time
Lessons will begin with a maximum delay of 15 minutes. When lessons cannot be commenced within 15 minutes of the scheduled time, the lesson will generally be cancelled. Where lessons start late, lessons will be 50 minutes in duration, in the same way as other lessons.
4.2.4. Cancellation and refund of points
Where lessons are cancelled due to problems on part of the Tutor, all points used to book the lesson will be refunded. No other form of compensation, apart from a refund of points, will be given.
(1) Cases where a lesson is cancelled and points refunded are:
When there is no reply from the Tutor
When the Tutor does not give a reply to the Student on a specified Slack channel 15 minutes after the scheduled starting time of the lesson, the lesson will be cancelled. All points used to book the lesson will be refunded after the situation is assessed by the Admin.
When the Tutor cannot commence the lesson
Similarly, even when an update has been provided by the tutor, the lesson will be cancelled when the Tutor is unable to start the lesson within 15 minutes of the scheduled time. In these cases, the Tutor will make a decision to cancel the lesson before the 15 minutes has elapsed. All points used to book the lesson will be refunded after the situation is assessed by the Admin.
(2) In the below cases, points will not be refunded.
When a lesson is commenced, but the Student is unable to attend due to problems on part of the Student
When communication has been attempted by the Tutor and the lesson has commenced without trouble on part of the Tutor, or the lesson has commenced with less than 15 minutes delay, points used to book the lesson will not be refunded.
The company does not offer an option for deferments. Take the steps outlined in "2. Points and Course Expiry Dates" to extend your course duration.
Regulations concerning expiry dates for the Flexible Plan are as follows:

If you fail to renew your enrolment before the course expiry date, your registration will be automatically terminated. If the payment is not processed in time, your enrolment will be terminated, all remaining points will be forfeited, and no backtracking can be made.
All expiry dates and times are calculated according to Australian Eastern Standard Time.
The company reserves the right to refuse enrolment or enforce the termination of your course enrolment with any of the following acts of infringement:
(1) Actions which cause trouble or disruption to classes and other students.
(2) Any form of abusive language or harassment directed at the Company and its employees or other members.
(3) Actions which advertise other services regardless of whether the service is provided by the student or not.
The company reserves the right to determine what constitutes the above at its sole discretion.
No refund will be issued under such circumstances.

All matters are governed under Australian Law, and any refunds made after payments will be considered in accordance with the conditions outlined below. All requests for cancellation and refund must be submitted in writing.
(1) The student is NOT entitled to a refund of any enrolment, tuition or subscription fees unless:
a. The Managing Director deems that exceptional circumstances apply; or
b. The student has a legitimate complaint against the Company that can be substantiated under the Consumer Protection Laws of the Commonwealth of Australia or the State of Queensland.
(2) Students who have purchased additional points or extension of their expiry date are not entitled to a refund of any enrolment, tuition or subscription fees unless:
a. The Managing Director deems that exceptional circumstances apply; or
b. The student has a legitimate complaint against the Company that can be substantiated under the Consumer Protection Laws of the Commonwealth of Australia or the State of Queensland.
Note bank charges will be deducted from refunds made by overseas electronic transfer or bank draft. Some fees are non-refundable. These include enrolment fees and credit/debit card transaction fees, and may include other non-tuition fees such as subscription fees.
Refunds will be processed and paid within eight (8) weeks of the receipt of the written notification. Refunds will be made in Australian Dollars (AUD) via the internet payment system used for the original payment.
Tuition fees, enrolment fees, membership fees, subscription fees, and all other handling fees cannot be transferred to a third person including family and friends.
10.1 Use of seminar recordings
Recordings of seminars held for students may, with care taken as to not disclose personal information, be used for the purposes listed below:
・Member-only content
・Made available for public viewing, e.g. YouTube
・On the PlusOnePoint Website and Social Media accounts, or for any other future publications.
Images or audio data containing the student or their background will not be made public without the student’s consent. Comments and questions in the Chat window, as well as user names / screen names used for comments, may be quoted directly.
10.2 Essays and Speach samples
Essays submitted to writing classes, as well as any material posted on the student channel on Slack, may be anonymously used on our Website, Social media and other future publications. Samples from speaking classes may be recorded and used on our websites with your permission.
All online courses conducted on ZOOM may be recorded by the Company for quality control and educational purposes.
The staff in the Company, other than the specified tutor for the class, may attend classes for the purposes of monitoring and training.
All courses and course materials, as well as material on the Website, are the intellectual property of the Company. You may not copy, publish, modify, transfer, reproduce, sell, or distribute material available in courses or the Website, in whole or in part, without the written consent of the Company. Materials may be used solely for personal, non-commercial use.
All trademarks and trade names found in course materials and on the Website are the marks of the respective owners, and their unauthorised use is prohibited. You must not record on video or audio, or relay by videophone, any online lesson without permission.
The Company may make changes to any product and services or the fees applicable to these products and services at any time without notice.
The Company may make changes to the Terms and Conditions at any time without notice.
Any changes to the Terms and Conditions will be notified to the student.