利用規約

Terms and Conditions

All online courses listed on the website https://ielts.jp (“Website”) are run by Plus One Point Pty Ltd (“PlusOnePoint”). By signing up to an online course, you agree to be bound by the following Terms and Conditions.

All lessons must be booked using the student’s personal online account (“MiPage”) prior to the class. Booking cancellations must also be made through MiPage. Cancellation attempts via phone, email, internet forms or other methods will not be accepted. Check MiPage for relevant information such as cancellation deadlines and cancellation fees.

Once enrolled, every student will receive points and an expiry date according to the purchased plan. The course will commence on the date specified by the student at the time of enrolment. No changes to the course commencement date will be accepted after the completion of enrolment.

The course expiry date and a balance of the student’s remaining points are displayed on MiPage. Students can purchase additional weeks onto the course to carry over their remaining points and extend their course duration. This additional purchase must be made before the original course expiry date. If this is not adhered to or the payment is not processed in time, it will be processed as a termination of the course and all remaining points will be forfeited. No backtracking can be made in such cases.

All online classes are conducted using ZOOM. It is up to students to ensure that they have a compatible computer and a stable internet connection. All students are requested to update their ZOOM software to the latest version as soon as it is released. It is strongly recommended that all students new to ZOOM complete a test-call before their first class to ensure that their settings are suitable to take part in classes.

Lessons will not be cancelled or extended in any case except for in the following two cases:
(1) There is a technical issue with the tutor’s computer or ZOOM.
(2) When ZOOM issues an official notice of system failure.

In the case of a class being cancelled for the reasons listed above, all points used by the student to book the class will be refunded to the personal online account of the student.

In the case of the start of a class being delayed for the reasons listed above, the finishing time of the class may be extended beyond the scheduled time without prior notice. No refund will be issued under such circumstances.

PlusOnePoint does not offer an option for deferments. Take the steps outlined in “2. Points and Course Expiry Dates” to extend your course duration.
If you do not renew your enrolment before the course expiry date, your registration will be automatically terminated. If you do not extend the duration of your course or the payment is not processed in time, your enrolment will be terminated, all remaining points will be forfeited, and no backtracking can be made.
All expiry dates and times are calculated according to Australian Eastern Standard Time.

Upon warning, PlusOnePoint reserves the right to enforce the termination of your course enrolment with any of the following acts of infringement:
(1) Actions which cause trouble or disruption to classes and other students.
(2) Any form of abusive language or harassment directed at PlusOnePoint or its employees.
PlusOnePoint reserves the right to determine what constitutes the above at its sole discretion.

All matters are governed under Australian Law, and any refunds made after payments will be considered in accordance to the conditions outlined below. All requests for cancellation and refund must be submitted in writing.

(1) The student is NOT entitled to a refund of any tuition or subscription fees unless:
a. The Managing Director deems that exceptional circumstances apply; or
b. The student has a legitimate complaint against PlusOnePoint that can be substantiated under the Consumer Protection Laws of the Commonwealth of Australia or the State of Queensland.
(2) Student who have purchased additional points or extension of their expiry date are not entitled to a refund of any tuition or subscription fees unless:
a. The Managing Director deems that exceptional circumstances apply; or
b. The student has a legitimate complaint against PlusOnePoint that can be substantiated under the Consumer Protection Laws of the Commonwealth of Australia or the State of Queensland.

Note bank charges will be deducted from refunds made by overseas electronic transfer or bank draft. Some fees are non-refundable. These include enrolment fees and credit/debit card transaction fees, and may include other non-tuition fees such as subscription fees.

Refunds will be processed and paid within eight (8) weeks of the receipt of the written notification. Refunds will be made in Australian Dollars (AUD) via the internet payment system used for the original payment.

Tuition fees, membership fees, subscription fees, and all other handling fees cannot be transferred to a third person including family and friends.
Essays submitted to writing classes, as well as any material posted on the student channel on Slack, may be anonymously used on our Website, SNS and other future publications. Samples from speaking classes may be recorded and used on our Website with your permission.
All online courses conducted on ZOOM may be recorded by PlusOnePoint for quality control and educational purposes.
Tutors and PlusOnePoint staff, other than the specified tutor for the class, may attend classes for the purposes of monitoring and training.
All courses and course materials, as well as material on the Website, are the intellectual property of PlusOnePoint. You may not copy, publish, modify, transfer, reproduce, sell, or distribute material mate available in courses or the Website, in whole or in part, without the written consent of PlusOnePoint. Materials may be used solely for personal, non-commercial use.
All trademarks and trade names found in course materials and the Website are the marks of the respective owners, and their unauthorised use is prohibited. You must not record on video or audio, or relay by videophone, any online lesson without permission.
PlusOnePoint may make changes to any product and services or the fees applicable to these products services at any time without notice.
PlusOnePoint may make changed to the Terms and Conditions at any time without notice.
Any changes to the Terms and Conditions will be notified to the student.