Terms and Conditions
Terms and Conditions
By accessing and using the services offered by Plus One Point Pty Ltd ("the Company"), including but not limited to:
- IELTS Online Course (ielts.jp)
- IELTS MyEssay (ieltsmyessay.com)
- IELTS SQUARE (ieltssquare.com)
- IELTS Writing Summit (ieltswritingsummit.jp)
You agree to abide by the following terms and conditions:
1. Payment and Coupon Codes
All payments must be made in advance via the designated payment method. Coupon codes cannot be applied retroactively after payment has been completed.
2. Validity Period
All plans have a set expiration date, except for subscription services. Extensions may be granted for a fee under exceptional circumstances approved by the administrative office.
3. Reservation and Cancellation for Private Lessons
i. Reservations and cancellations must be made exclusively through the designated website. We do not accept cancellation requests via phone, email, or any other communication methods.
ii. Cancellations can be made up to 24 hours prior to the class. Cancellations made within 24 hours of the class will not be honoured, and participants will not be compensated for missed sessions.
4. Tutor Changes for Private Lessons and Writing Summit
i. If you have enrolled in a private plan with a specific tutor and they are absent for more than two weeks due to illness or other unforeseen reasons, you may request a change of tutor. Depending on the number of remaining sessions, an additional fee may be required. Refunds in exceptional circumstances will be governed by Section 10.
ii. In exceptional cases, the instructor for the Writing Summit may change due to unforeseen circumstances on the tutor's end.
5. Temporary Suspension
Suspension during the course is not allowed unless previously approved during the enrollment process.
6. Lesson Delays and Extensions
i. If the tutor is delayed due to unforeseen circumstances, the lesson will be extended accordingly. However, extensions will not be provided for student tardiness.
ii. If the tutor is unable to conduct the lesson due to unforeseen circumstances, the lesson will either be rescheduled or its expiry date extended.
7. Lesson Cancellation
If there is no communication from the tutor for more than 15 minutes after the lesson's scheduled start time, the lesson is considered "cancelled", and the respective points will be refunded within 48 hours. Affected students may receive an extension of their enrollment period for free.
8. Termination of Subscription Services
i. To terminate your subscription, you must proceed with the cancellation process at least 48 hours (2 days) before the renewal date. Requests made on the day before or the day of the renewal will not be accepted.
ii. You can continue using the service until the day before the next renewal date after submitting a termination request. If you're within a free trial period, your access will be terminated immediately upon completion of the cancellation process.
iii. After the termination of the service, you won't be able to access the service page. Please ensure to download any necessary documents beforehand.
iv. If you submit answers or messages immediately before the expiry date, we may not be able to respond. We do not correspond via email after your membership withdrawal.
9. Forced Termination
The company reserves the right to terminate or refuse enrollment due to:
- a. Disruptive behaviour.
- b. Use of abusive language or harassment towards the Company, its employees, or other members.
- c. Promotion of competing services.
No refunds will be issued in such circumstances.
10. Refund Policy
In case of accidental double payments, refunds will be at the discretion of the administrative office. Transaction fees from platforms such as PayPal, Stripe, and Square must be borne by the student.
Refunds due to student personal reasons are not accepted.
Refunds and cancellations are subject to Australian Law. Bank charges or transaction fees will be deducted from refunds. Some fees, such as enrollment and transaction fees, are non-refundable. Refunds are processed within eight weeks in Australian Dollar via the original payment method.
11. Transfer of Rights
Any fees paid, including tuition, enrollment, membership, subscription, and other handling fees, cannot be transferred to a third party, including family and friends.
i. Use of Seminar Recordings: Recordings from seminars may be used in:
- a. Members-only content.
- b. Public platforms, e.g., YouTube.
- c. On Plus One Point's official websites and social media.
Personal information will be protected. Comments and usernames from chats may be quoted.
ii. Essays and Speech Samples: Essays from writing classes and posts on student channels like Slack may be used anonymously for promotional purposes. Speaking class samples might be used with student consent.
13. Monitoring and Quality Control
i. All online courses on ZOOM may be recorded by the Company for quality assurance.
ii. Staff, other than the specified tutor, may attend classes for monitoring and training purposes.
14. Intellectual Property Rights
i. All courses, materials, and website content are the intellectual property of the Company. Unauthorized reproduction or distribution is prohibited. This includes video or audio recording of lessons.
ii. Trademarks and trade names within materials and on the website are the property of their respective owners. Unauthorised use is forbidden.
15. Change of Fees
The Company reserves the right to adjust pricing or services without prior notice.
16. Modifications to Terms and Conditions
The Company may update these terms and conditions at any time without prior notice. Any changes will be communicated to enrolled students.