All services listed on the websites https://ielts.jp ("PlusOnePoint") and https://ieltsmyessay.com ("IELTS MyEssay") are operated by Plus One Point Pty Ltd ("the Company"). By signing up for any service, you agree to be bound by the following Terms and Conditions.
Booking and cancellation procedures for online courses provided by the Company vary depending on the plan or program in which the Student is enrolled. Specific procedures for the Private Plan and Writing Summit are described below.
All lessons shall be booked in advance through the Student’s Portal, which serves as the Student’s personal account. Bookings and cancellations may be made up to 24 hours prior to the scheduled lesson time.
All cancellations must be made through the Portal. Attempts to book or cancel lessons via phone, email, internet forms, or other methods shall not be accepted.
Lessons are scheduled in advance; no booking procedure is required. Changes to lesson dates or times, if any, will be communicated to Students in advance.
Upon completion of enrolment, the number of lessons and the expiry date, as determined by the selected plan, will be displayed in the Student’s Portal. Students may confirm these details there.
The course will commence on the date of purchase. The commencement date cannot be changed after enrolment is completed. Any unused lessons shall expire upon the plan’s expiry date.
The course will commence on the date specified by the Student at the time of enrolment. No changes to the course commencement date will be accepted after enrolment. Enrolment automatically terminates at the end of the purchased weeks. Extension, deferment, or skipping of weeks is not permitted.
Online lessons are conducted via ZOOM or other online meeting applications such as Google Meet. Students are responsible for ensuring a compatible computer and a stable internet connection. Students are required to update their ZOOM software to the latest version and, if new to ZOOM, complete a test call before the first lesson.
Lessons shall not be cancelled except in the following cases:
In the case of the Private Plan, lessons cancelled due to the above circumstances shall not be counted toward the Student’s plan and may be rescheduled via the Portal. For Writing Summit, cancelled lessons will be conducted on an alternative date, with Students notified of the rescheduled lesson.
Lessons starting late may have their finishing time extended beyond the scheduled time.
Lessons may be delayed or cancelled due to circumstances beyond the control of the tutor or Admin, including:
The Admin shall communicate with affected Students as soon as reasonably practicable.
In emergencies, the Admin may require time to assess the situation. For lessons outside regular hours (late nights, public holidays), responses may occur on the next working day.
A designated Slack channel shall be used for emergency communication between the Tutor and the Student.
Lessons shall commence on time or, at the latest, within 15 minutes of the scheduled start time. Lessons that start within 15 minutes of the scheduled time shall have the same duration as originally scheduled. Lessons that cannot commence within 15 minutes shall be considered cancelled.
Tutor-related issues: Lessons cancelled due to Tutor issues shall not be counted toward the Student’s plan. No other compensation shall be provided. Lessons shall be considered cancelled if:
Student-related issues: Lessons shall be counted toward the plan if:
If a lesson starts late due to reasons attributable to the Student, the lesson shall end at the scheduled time with no extension.
The Company does not offer deferment or extension options. All lessons must be completed within the plan’s original expiry period.
Enrolment terminates if all lessons are not completed within the plan’s expiry period. Remaining lessons shall not be carried forward.
Enrolment terminates automatically at the end of the purchased weeks. Extension, deferment, or skipping of weeks are not permitted.
All expiry dates and times are calculated according to Australian Eastern Standard Time (AEST).
The Company reserves the right to refuse or terminate enrolment for:
The company reserves the right to determine, at its sole discretion, what constitutes the above infringements.
No refund shall be issued under such circumstances. This applies to all services, including IELTS MyEssay.
The Ticket Plan allows Students to purchase a set number of essay correction tickets. The expiry date of purchased tickets is six months from the date of purchase, and any unused tickets shall expire automatically on the expiry date. The number of purchased tickets and their expiry date will be displayed in the Student’s Portal. No refunds are available for unused tickets.
The Subscription plan will commence on the date of the first payment and will automatically renew on a monthly basis, with the applicable fees charged automatically. A one-week trial may be offered prior to full membership. In this case, the Subscription will automatically convert to full membership and the first payment will be charged at the end of the trial. Students may also choose to start as full membership without a trial.
Cancellation of the Subscription must be requested through the Student’s Portal no later than two business days before the next renewal date. Even if cancellation is requested in advance, Students may continue to use the service until the end of the paid period. Students who do not wish to continue after the trial must also submit a cancellation request before the trial ends. No refunds are provided for the Subscription fees already charged.
All matters are governed by Australian law, and any refunds will be considered in accordance with the conditions outlined below. All requests for cancellation and refund must be submitted in writing.
A Student is not entitled to a refund of any fees, including enrolment, tuition, or optional services, unless:
Notes:
Tuition fees, enrolment fees, membership fees, the Subscription fees, and all other handling fees shall not be transferred or assigned to any third party, including family members or friends.
Recordings may be used for:
Images or audio data containing the Student or their background shall not be published without consent. Comments and questions in the chat window, as well as user names or screen names used for comments, may be quoted directly.
Written submissions and Slack posts may be used anonymously on the Company website, social media, or other publications. Speaking samples may be recorded and used with the Student’s permission.
All online lessons may be recorded for quality control and educational purposes. Company staff, other than the class tutor, may attend for monitoring and training.
All essays submitted through IELTS MyEssay shall also be subject to internal review for quality control and educational purposes. Company staff may assess submitted materials to monitor and maintain service quality, ensure consistent feedback standards, and conduct internal training.
All courses, course materials, and materials on the Company’s website are the intellectual property of the Company. Students may not copy, publish, modify, transfer, reproduce, sell, or distribute any materials, in whole or in part, without the written consent of the Company. Materials may be used solely for personal, non-commercial purposes.
All trademarks and trade names found in course materials and on the website are the marks of their respective owners, and unauthorized use is prohibited. Students must not record any online lessons on video or audio, or relay them via videophone, without the Company’s permission.
The Company reserves the right to modify any products, services, or the fees applicable to such products and services at any time without prior notice.
The Company reserves the right to amend these Terms and Conditions at any time without prior notice. Any changes will be communicated to students.
Last updated: These Terms and Conditions were last updated on September 22, 2025.